Terms and Conditions of Membership



These terms apply in relation to any services we provide to you including membership of our organisation. These terms are intended for business to business transactions (i.e. where you are a business, or person acting for purposes relating to your trade, business, craft or profession, whether you are acting personally or through another person acting in the trader’s name or on the trader’s behalf).

These terms apply to any contracts we enter into with you to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1.1 Definitions

The following definitions apply to these terms:

Advertising Space:          means the space for advertising on our site which we may make available to you from time to time.

Benefits:                             means the Membership benefits listed on our Website as may be amended from time to time without notice.

Business Facilities:          means the meeting room and desk booking facilities or such other facilities that we may offer from time to time.

Chamber:                           means the Cheltenham Chamber of Commerce. References to we, us or our are references to the Chamber.

Event(s):                            means any events that we may hold, organise or promote in conjunction with a third party including but not limited to networking events or seminars.

Membership:                    means annual membership to the Chamber.

Service(s):                         means the Advertising Space, Business Facilities, Events and/or Membership package(s) that we may offer from time to time.

Stripe:                                 means the third party whom we engage to take and administer payments to us on our behalf.

Website:                             means our website which can be found at www.cheltenhamchamber.org.uk

1.2 Membership registration and benefits

When you register to be a member of the Chamber, you will provide us with your personal information, which will be handled in accordance with our Privacy Policy.

The cost of Membership will be detailed on our site. Your payment for Membership will be taken by Stripe. If you request an invoice for the cost of your Membership, this will be supplied to you and Stripe will administer payment of such invoice.  We do not process your payment information directly.

Once you have registered as a member, you will receive an email confirmation with login information so that you may access any member areas of our Website and make any bookings with us. You will also receive a certificate and welcome letter.

Once your Membership is confirmed, you will have access to the Benefits. We do not guarantee the availability of any Benefits.

1.3 Membership renewals

Your Membership will automatically renew on an annual basis, unless you contact us to cancel your Membership or we suspend or terminate your Membership for any reason.

We will contact you prior to automatic renewal of your Membership. If we do not hear from you, payment will automatically be taken by Stripe from the card details you provided on registration, on or around the renewal date (being the anniversary of the commencement of your Membership). We will then contact you to confirm that your Membership has renewed.

If the card details that you provided are invalid or have expired by the time of renewal, Strip will notify us and we will contact you to ask you to update your details. When you log in and provide updated payment details, these will be processed by Stripe and payment will be taken on the renewal date. If you fail to update your payment details, your account will be automatically suspended until you arrange payment of your Membership. We will restore your account access once your payment has been processed.

If you pay your Membership costs by invoice, your Membership will be renewed once Stripe confirm to us that your payment has been received.

Please note that in the event that you do not renew your Membership, Benefits may not be available to you until such time as you re-register with us.

1.4 Events

If you purchase a ticket to an Event via our site whilst you are logged in as a member, your payment will be taken by Stripe and the cost will reflect any available member discounts which may be available. You will then receive a booking confirmation and invoice.

If you (as a non-member) purchase a ticket to an Event via our site, your payment will be taken by Stripe. You will then receive a booking confirmation and invoice.

We reserve the right to withdraw or vary any Events. In the event that you have purchase a ticket to an Event which is subsequently not available, we will contact you to arrange a transfer or reimbursement in accordance with these terms.

1.5 Business Facilities

If you book Business Facilities via our site whilst you are logged in as a member, your payment will be taken by Stripe. You will then receive a booking confirmation and invoice.

We will provide the Business Facilities to you at the dates and times agreed during the booking process.

We reserve the right to withdraw or vary any Business Facilities. In the event that you have book Business Facilities which are subsequently not available, we will contact you to arrange a transfer or reimbursement in accordance with these terms.

1.6 Advertising Space

If you wish to purchase Advertising Space on our site, you should log in using your Membership details and select your preferred advertising package and duration. Your payment for such Advertising Space will be taken by Stripe. You will then be asked to complete a form on the website which will be submitted to us for approval.

Any advertising content must comply with our Acceptable Use Policy. You will receive confirmation from us once we have approved your advertising content. We will then upload your advertising content to the Advertising Space which you have purchased for the duration agreed during the booking process. Our advertising packages are non-refundable, even if you later ask us to remove your advertising content prior to expiry of the agreed period.

1.7 Member Content

If you wish to submit content to our site, you should log in using your Membership details and complete the relevant form (this may be completion of your member profile, uploading of a content article or details of an Event). Any member content must comply and will be permitted only in accordance with our Acceptable Use Policy. Once we have approved your content, it will go live on our site on the relevant page.

1.8 Our contract with you

Our acceptance of your order for Services will take place when we provide written confirmation, at which point a contract will come into existence between you and us.

If we are unable to accept your order for Services, we will inform you of this and we will either not take payment from you or will refund your payment. This might occur where we are unable to provide the Services you have requested, e.g. where an Event you have tried to book onto is full or where we have no availability to provide the Business Facilities you have ordered.

We will supply the Services to you until either the Services are completed, or in the case of Membership, until your Membership expires or is terminated for any reason.

1.9 Refunds

Unless otherwise agreed, our Services are non-refundable. In most cases, we will only provide a refund to you where we have to cancel the Services due to something which is our fault or within our reasonable control.

1.10 If you do not pay

If you do not pay us for the Services you have ordered we may suspend the supply of the Services to you until you have paid the outstanding amounts.

1.11 Your right to make changes

If you wish to make a change to any Services you have ordered (e.g. change the date of the Business Facilities booking you have made), please contact us. We will let you know if the change is possible. If it is possible we will let you know about any increase to the price the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

1.12 Our right to make changes

We may make changes to any Services you have requested, to reflect changes in relevant laws and regulatory requirements or to implement technical adjustments and improvements.

1.13 Your rights to end the contract

You may cancel any order for Services which you have made to us at any point. Our Services are non-refundable. Upon cancellation of any Services, you will immediately pay to us any outstanding or unpaid amounts for any Services you have ordered, even if such Services have not yet been provided to you.

1.14 Our liability to you

Nothing in these terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; and breach of the terms implied by section 2 of the Supply of Goods and Services Act.

Our total liability to you in respect of any Services shall not exceed the amount paid by you for such Services.

The following types of loss are wholly excluded: loss of profits; loss of sale or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of or damage to goodwill; indirect or consequential loss.

Neither us nor you shall be in breach of these terms nor liable for delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure result from events, circumstances or causes beyond our reasonable control.