M R Ratcliffe Consultants Ltd
M R Ratcliffe Consultants Ltd (company number 2127940) was set up in Cheltenham back in 1976 as a specialist insurance broker focusing on the transport industry. From small beginnings we are now one of the UK’s largest operators with approximately 35 employees. We advise and arrange many different types of insurance covers.
We are also please to offer a wide range of Commercial and Personal insurances alongside our Transport based insurances.
Our Mission Statement
“To allow our customers and brokers to focus on their trading activities by ensuring their insurance requirements are fully met at competitive prices through our easily accessible, dedicated and experienced staff.
Consolidate our profitable growth by extending our reputation for; quality long term stakeholder relationships, service excellence, effective communications and long term planning”
The majority of our staff have been with the company for many years and have acquired much knowledge and experience, whether advising you on insurance covers and prices or handling those unfortunate claims when they occur. The result of this long term expertise gives us great pride in offering a personal service to a large number of long-standing customers.
Our success in meeting your needs and expectations by delivering a tailor made quality service at competitive prices is paramount.
Qualifications and Membership
M R Ratcliffe Consultants is authorised and regulated by the Financial Conduct Authority (FCA), registration number 309607.
We are pleased to announce that our certification to ISO 9001 (a world wide standard for quality management) was upgraded in December 2016 to the latest version, ISO 9001:2015. This achievement demonstrates our continued commitment to put the customer at the heart of all we do and to seek ways of improving our service delivery at every opportunity.
We are a long-standing member of the British Insurance Brokers’ Association (BIBA), the UK’s leading general insurance intermediary organisation, which represents the interests of insurance brokers, intermediaries and their customers.
Finally, as transport insurance specialists, we are members of both the Road Haulage Association (RHA) and the Freight Transport Association (FTA).
Strong working relationships with our Insurer partners is important to us. The development of tailored schemes has been essential in allowing us to provide you, our customer, with wide insurance covers, extremely competitive prices, immediate cover, streamlined documentation and an excellent claims service. Our tailored schemes are also available through other market intermediaries.